We are here for you

UL Customer Service

Our customer service is available to you every day of the week, all year round. We are open between 7 am and 8 pm on weekdays and between 9 am and 5 pm on weekends. Please contact us if you have any questions about travel, tickets or other concerns regarding our services.

You are welcome to submit questions, opinions and tips on our Facebook page. We also inform about important matters that concern public transit here and respond to posts Monday-Friday 8–16.30.

Phone: 0771-14 14 14

Social media: facebook.se/ultrafik

Chat with us

Our customer service is available via chat to answer your questions and concerns. When the chat is open, you will find the "Chat" tab at the bottom right. Click there, and it will start.

UL Center

Our own store is in Uppsala central station. You can get help here with most matters relating to your travel as well as upload your UL card. 

Opening hours:

  • Weekdays 9-18
  • Saturday, Sunday and public holidays – closed

Opening hours for Uppsala central station can be found at Jernhusen.

Head office

Region Uppsala

Trafik och samhälle

751 85 Uppsala

Street address: Storgatan 27, Regionens hus

Corporation identity number: 232100-0024

Switchboard: 018-611 00 00

Register feedback

Have any feedback for us?

Do you have any feedback regarding a trip you've had with us, our tickets and prices or something else that might be relevant to us? In that case you should register it here. We'll help you in the best way we can.

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Send us an email

Got a simpler question?

Do you have a simpler question - e.g. how much a ticket costs between two destination or how to get somewhere within our region? In that case you can email us at fragaoss@ul.se

Please notice that we don't administer feedback through this email. 

Ticket inspection

Questions or appeals regarding ticket inspections

If you have a surcharge and any objections against it or questions regarding the invoice you should contact UL within 10 days from traveling. Read more by clicking here.

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Registrator

Sending in documents of a public nature?

Written communications from for example associations, government agencies and companies should be sent to the address below. All incoming cases are registered and published on the net together with Region Uppsala’s diaries.

E-mail: registrator.ktf@regionuppsala.se
Region Uppsala’s diaries: www.lul.se/county council--policies/citizen/diary/

Delay compensation

Late Because of Us?

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Lost and found

Forgot something on the bus?

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