Request a delay compensation

Select where you had your ticket (Required)

You have to select where you had your ticket

UL card UL app

Traveler category (Required) Select category Discounted Adult

How late were you? (Required)

You have to select how late you were

Delayed to your final destination with UL by more than 20 minutes - 50% refund of the ticket price Delayed to your final destination with UL by more than 40 minutes - 75% refund of the ticket price Delayed to your final destination with UL by more than 60 minutes - 100% refund of the ticket price

I traveled / would have traveled with... (Required) From (stop/station): (Required) To (stop/station): (Required) Date of event (YYYY-MM-DD) (Required) Departure time for the original trip (TT:MM) (Required) Describe what happened (Required)

Account information

I use Iban/Swift

Account details - specify bank, Iban/Swift and account number (Required).

Account details - specify bank, Iban/Swift and account number is required

Clearing number (Required)

Clearing number is required

Clearing number has an incorrect format

Account number (Required)

Account number is required

Account number has an incorrect format

There seems to be a problem with checking your account number.<br /><br />Please state your account information in the text box below instead.

Account details - specify bank, clearing and account number (Required).

Account details - specify bank, clearing and account number is required

Contact details

First name (Required)

First name is required

Last name (Required)

Last name is required

Address  (Required)

Address is required

* Adress must contain street number.

Zip code  (Required)

Zip code is required

Town  (Required)

Town is required

Phone (Required)

Phone is required

Incorrect phone number

Email (Required)

Email is required

* E-mail address has an incorrect format

I hereby certify that all information I have submitted is correct. Fraud will be reported to the police! (Required)