Frequently asked questions

In the UL app settings, you can enter your email address to have your receipts sent automatically after each purchase. UL Customer Service can only send old receipts up to two months back.

You can travel with UL buses, Mälartåg to/from Arlanda/Märsta, Gävle and Sala as well as SL commuter trains between Arlanda and Uppsala. The exception is line 801 and 880 to/from the Arlanda area, where it is required that you have a 75-minute ticket to/from Arlanda by bus or a period ticket valid for 24 hours or longer.

The ticket is not only valid to and from Arlanda with bus lines 801 and 880. You can also travel with UL buses, Mälartåg to/from Arlanda/Märsta, Gävle and Sala as well as SL commuter trains between Arlanda and Uppsala. Travel to/from Arlanda. 

The Arlanda passage fee (train) is a supplementary ticket that must be added if you are 18 years or older and have a valid UL ticket (single ticket or period ticket) in order to access the train station at Arlanda. This ticket cannot be used for travel with UL traffic; it is only a complement to a UL ticket.

You can only send UL's period tickets that are valid for 24h or longer and non-activated 75-minute tickets. The ticket can be sent once per 12-hour period, i.e at least 12h must have passed since the ticket was last sent.

You must be logged in to the UL app to be able to buy tickets. Make sure that you have the latest version of the app and phone software. If you still have problems buying tickets, you can contact UL Customer service.

To take part of UL´s loss guarantee your UL card needs to be registered on our website before you lose it. Register your card for loss guarantee.

If you have registered your UL card for loss guarantee you can block the lost card and order a new one. Block your card and order a new card.

The travel planner presents the fastest journey for the route you have searched for. You can specify the search result by removing or adding different modes of transport.

No, we do not search for lost items. Contact our Lost-and-found department.

When buying certain tickets in the UL app you can choose if the ticket should be activated right away or at a later time within 60 days.