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Travel information

Travel with us Here you can find some practical and general information about UL. This could be good to know when traveling with us. Common destinations Here you will find information about trips to and from regular destinations such as airports or hospitals in the county. Timetables Timetables Download the times for a particular line or create your own timetable with your favorite journeys. Accessibility Everyone should feel welcome on board our buses and trains. We are therefore working all the time to make the service accessible to more people. Travel across county borders Will you travel across the county boundary and are unsure if the ticket is valid? There is information here about our ticket collaboration. Support services Patient transport, travel service and call-control service. You can find more information about our support services

Tickets

Our tickets There are both single tickets and period tickets for travel with UL. Here you will find information about the tickets and how they are valid. Combined tickets SL and XT For those traveling with SL between Uppsala and Stockholm counties, or with X-trafik in Gävleborg county, there are combined tickets. How to buy tickets There are many ways of buying tickets. You can find all options here.

Customer Service

Contact us Do you have any questions about times, prices or anything else to do with UL. Contact us here. Ticket inspection Your ticket makes a big difference. Every time you buy your ticket, you contribute to better public transport. Delay compensation Were any of our buses or trains late? Check out our delay compensation! Tell us what you think. Did we do well, badly or somewhere in between? Your views are important and help us to get better. Frequently asked questions Damaged or lost UL card? You can protect your UL card with a loss guarantee here and order a new one if it has been damaged or lost.

Frequently asked questions

I lost my UL card. What can I do?

If you have registered your UL card for loss guarantee you can block the lost card and order a new one. Block your card and order a new card.

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UL Customer Service

Monday - Friday
6-22

Saturdays, Sundays and public vacations
8-22

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