Damaged or lost UL card?

Lost card

If you have registered your UL card, you will receive a new card with the same content if you have lost it. The replacement card will be sent to your address where you are registered within five business days. The new card will cost you nothing. However, you will have to pay for any trips you need to make while you wait for your replacement card.

Here's how to block your card:

  1. Click through to the loss guarantee page
  2. Log in
  3. Select the card in question and click block

Please note that your card must contain at least 50 SEK, five days or two trips to use the guarantee. Registration is done in a different system that can be a bit slow at times and is not adapted for mobile or tablet.

Note! Do you have an annual ticket? Contact us and we will help you – 0771-14 14 14.